Refund & Return Policy

At Trendly Prints, your satisfaction is our priority. We take pride in delivering high-quality metal wall art and are committed to providing a smooth and transparent return and refund experience. Please review our policy below for complete details.

1. Return Eligibility

We accept returns for both defective and non-defective items under the following conditions:

  • Items must be in new, unused condition
  • Return request must be initiated within 30 days of delivery
  • Returns must be sent by mail to the return address provided by our support team

2. Exchanges

Need a different design or received the wrong product? We offer free exchanges for any eligible item. Please contact us to arrange an exchange within 30 days of receiving your order.

3. Return Process

To start a return or exchange:

  1. Contact us at support@trendlyprints.com with your order number and reason for return.
  2. We will respond within 24–48 business hours with instructions, including the return address and tracking requirements.
  3. Carefully repackage the item and ship it back by mail.

Please note: Customers are responsible for the return shipping unless the item is defective or incorrect.

4. Refund Policy

Once we receive and inspect your return:

  • If approved, refunds are processed within 5 business days
  • Refunds will be credited to the original payment method
  • No restocking fees will be applied

You will receive a confirmation email once your refund has been issued. If your refund is delayed or missing, please contact your bank or credit card company, as processing times may vary.

5. Damaged or Defective Items

If your order arrives damaged, defective, or not as described:

  • Notify us within 7 days of delivery
  • Include a photo of the item and the packaging
  • We will issue a replacement, refund, or exchange at no additional cost

6. Non-Returnable Items

We do not accept returns for:

  • Items not in original condition
  • Items returned after the 30-day window
  • Custom or personalized items (unless defective)

7. Shipping Costs

  • Shipping is free on all original orders
  • Return shipping is only covered if the return is due to our error or a defective product

8. Contact Information

If you have questions about your return, refund, or exchange, reach out to our team:

Email: support@trendlyprints.com
Phone: +1 302-475-8600
Address: 2402 Jacqueline Dr, Wilmington, DE 19810, USA

Trendly Prints is committed to ensuring your art-buying experience is enjoyable and risk-free. We stand behind our products and our service — every step of the way.

Explore more at www.trendlyprints.com